Team Manager

Reading • £30,514-£38,143 per year

About This Role

Team Manager 

Who are Diligenta?
  
Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

We're expanding our leadership team and have an exciting opportunity for a Team Managers within our M&G team. To manage a Back Office team, ensuring that you focus on: Delivery of key measures, Driving forward customer experience improvements. Delivery on regulatory and change projects impacting the team. Focusing on Optimisation and Cost reduction and Developing your people. 

Benefits:
  • 33 days including Bank Holidays
  • Eligibility for an annual discretionary bonus scheme
  • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
  • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
  • Cycle to Work Scheme & Interest free Season Ticket loans
  • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
  • A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
  • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
What you’ll be doing:
  • Plan the use of and optimise the resources of the team to match business objectives, implementing
    standard processes and ensuring statistics are available for workload to be managed proactively and efficiently within budgets.
  • Continually review team achievement against objectives, identify variance with target and be proactive in taking appropriate action to ensure delivery.
  • Actively manage, coach and appraise the performance of all team members, resolving performance issues promptly and providing the climate and motivation that encourages all team members to deliver
    to their full potential.
  • Plan and organise team member development, as dictated by business needs, so that they perform the job well with appropriate skills, knowledge and competencies.
  • Proactively review customer environment to focus team members on the process of continuous improvement and implement changes to working practices/processes that will enhance effectiveness and efficiency.
  • Lead people through corporate change by using appropriate communication methods to maintain team members’ commitment to Corporate Strategy, Future Vision, Customer needs and Business Area
    Operating Plan.
  • Ensure that the team adheres to defined practice and procedures to maintain consistent and compliant quality of output in line with Company, Industry and legal requirements.
What we’re looking for:
  • Proven experience in a customer service role
  • Ideally a good understanding of FCA compliance regulations, to
  • ensure there are no breaches.
  • FPC 1 & 2 or equivalent is essential for the role
  • Planning and Organising
  • Managing resources
  • Managing People
  • Communications and Relationships
  • Analytical skills
  • Process & system knowledge
  • Product knowledge
  • Commercial Knowledge
  • Knowledge of Legislation/Regulations
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Apply for this role:

Latest Opportunities

Team Manager

Reading

View Job & Apply

Team Manager

Stirling

View Job & Apply

Customer Service Representative - Edinburgh

Edinburgh

View Job & Apply