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Customer Service Representative - Back Office

  • Basingstoke

Customer Service Representative - Back Office

Salary: From £22308-£22308

Customer Service Representative Back Office

Salary £22,308 per year

Mon-Friday, 8:30am-5pm

Hybrid Remote

Winterthur Way, Basingstoke, RG21 6SZ

As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits!

Key Highlights:

  • On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role.
  • Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service.
  • Manage workload efficiently, handling tasks that come in via the contact centre or postal mail.
  • Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases.
  • Prepare and send responses to customers, including drafting bespoke letters when necessary.
  • Conduct outbound calling as required to address customer needs.
  • Collaborate with team members and other departments to ensure seamless communication and workflow.


  • 31 days holiday including bank holidays.
  • Eligibility for an annual discretionary bonus scheme.
  • Contributory company pension scheme with matching contributions up to 6%.
  • Comprehensive employee wellbeing and assistance support programmes.
  • Range of employee discounts saving money on groceries, holidays, electronics, and financial services.
  • Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services).
  • Cycle to Work Scheme & Interest-free Season Ticket.
  • Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave.



  • Previous experience in an office-based role, with a focus on customer service and correspondence.
  • Strong written and verbal communication skills, capable of effectively addressing customer queries.
  • Basic office skills and IT awareness.
  • Ability to work both independently and as part of a team, with good time management skills.
  • Attention to detail and punctuality are essential.
  • Comfortable communicating with individuals over the phone.


Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best-known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.


If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

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