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Process Admin Technician

  • Peterborough

Process Admin Technician

Salary: From £19838-£24101

Who are Diligenta?

Diligenta's vision is to be acknowledged as best in-class platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity

Due to internal progression and company expansion, we are now looking for as experienced Administrator to join is as a Process Admin Technician! This person will act as a key contact point/subject matter expert for product, process and system enquiries. This person will be a highly valued individual on our AVIVA account, providing support and guidance to a back-office team.

You'll be:

  • Dealing with process referrals in line with the agreed SLA's.
  • Measuring and improving the quality of the customer experience being provided.
  • Developing and delivering process / product / system training when required.
  • Using skills, knowledge and experience to handle and process customer service requests.
  • Entering into written and telephone correspondence with customers and other areas in the business to resolve problems.
  • identifying potential issues and be pro-active in identifying solutions.
  • Maintaining a high level of customer focus at all times.

You should apply if you:

  • Can display a good base of knowledge within Financial Services.
  • Have a strong amount of experience working as an Administrator within a busy office environment.
  • Have excellent written and communication skills.
  • Are able to work within a team to guide and support team members.

The Perks

  • 25 days holidays + 8 bank holidays
  • Discretionary annual bonus
  • Company pension scheme membership
  • Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
  • Access to our Confidential Helpline is available to be used by you and your family
  • Develop your career through a wider global organisation of the TCS family

Apply for this role