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Customer Service Administrator - Edinburgh

  • Edinburgh

Customer Service Administrator - Edinburgh

Salary: From £21500-£21500

Customer Service Administrator - Edinburgh

Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients.

Things you need to know:

  • Our full-time working hours are 35 hours per week, Monday to Friday between 8am and 6pm (no evening or weekend shifts)
  • The starting salary is £21,500
  • We are based in Central Edinburgh. We offer discounted parking at the local car park and are within walking distance of local trains and busses

Benefits:

  • 23 days holiday (plus bank holidays)
  • Eligibility for an annual discretionary bonus scheme
  • A contributory company pension scheme
  • Excellent employee wellbeing and assistance support programmes
  • Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
  • No evening or weekend shifts

 

What you will be doing?

As a Customer Service Administrator, you will be providing support to the customer service team of a major financial company. Working in the back office, you'll be ensuring business administrative duties are compliant by organising and providing support to the members of our customer service team. This consists of filing, sending and receiving post, stationary requisitions and aiding the financial administration department.

What are we looking for?

  • A passion for helping people and providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel or other customer focussed environments
  • A desire to learn. From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.
  • Familiarity using Microsoft Office (Excel, Word etc) and a variety of computer systems

Who are Diligenta?

Here at Diligenta, we are proud to be the single largest provider of outsourced third party adminis services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. In fact, we pay out close to £1.3 Billion every month to customers we serve.

Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. We have been very successful in that way, more than tripling our business over the last 5 years. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.

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