Suspense & Reconciliation Manager
Salary: From £44262-£55327
Who are Diligenta?
Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
We are seeking a highly skilled Suspense & Reconciliation Manager to oversee suspense account management, ensuring financial accuracy, risk control, and compliance across our main banking system. This role involves leading reconciliation processes, ensuring SLAs are met, strengthening financial controls, and working with offshore teams to drive efficiency.
Benefits
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Car Allowance
- Private Healthcare
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
- Apply to find out about our other benefits
What you'll be doing
- Managing suspense accounts within the main banking system, ensuring all transactions are processed accurately and in line with regulatory standards.
- Overseeing financial risk management by identifying and mitigating discrepancies, ensuring robust control frameworks are in place.
- Ensuring system robustness, working closely with IT and finance teams to enhance reconciliation processes.
- Leading and developing teams, including offshore operations, providing guidance and insight into best practices.
- Monitoring and enforcing SLAs, ensuring timely and compliant transaction processing.
- Collaborating with internal and external stakeholders to improve operational workflows and reporting.
- Driving efficiencies and process improvements, ensuring alignment with industry standards and business objectives.
What we're looking for
- Manage suspense accounts within the main banking system, ensuring all transactions are processed accurately and in line with regulatory standards.
- Expertise in Life and Pension industry products
- Oversee financial risk management by identifying and mitigating discrepancies, ensuring robust control frameworks are in place.
- Ensure system robustness, working closely with IT and finance teams to enhance reconciliation processes.
- Lead and develop teams, including offshore operations, providing guidance and insight into best practices
- Monitor and enforce SLAs, ensuring timely and compliant transaction processing.
- Collaborate with internal and external stakeholders to improve operational workflows and reporting.
- Drive efficiencies and process improvements, ensuring alignment with industry standards and business objectives.