Customer Service Representative - Peterborough
Salary: From £23400-£23400
Customer Service Representative
Customer Service Representative
Starting at £23,400 per year
Monday-Friday, flexible between 8am-8pm
Lynch Wood, Peterborough, PE2 6FY
As a Customer Service Representative, you will be an integral part of our Peterborough team, responsible for efficiently managing workload and providing exceptional customer service. You'll handle a variety of queries related to Life and Pension. Additionally, you'll have the opportunity for internal progression within a supportive team environment and lots of other benefits!
Benefits:
- 31 days holiday including bank holidays.
- Eligibility for an annual discretionary bonus scheme.
- Contributory company pension scheme with matching contributions up to 6%.
- Comprehensive employee wellbeing and assistance support programmes.
- Range of employee discounts saving money on groceries, holidays, electronics, and financial services.
- Personal and career development opportunities within Diligenta and our parent company, TCS (Tata Consultancy Services).
- Cycle to Work Scheme & Interest-free Season Ticket.
- Moments that Matter policies including Carer's Leave, Foster Leave, and Retirement Leave.
Key Highlights:
- On-the-Job Training: Benefit from personalised 1-on-1 training for a couple of weeks to ensure you're equipped with the necessary skills and knowledge to excel in your role.
- Accreditation Process: Following training, you'll embark on the accreditation process to further enhance your expertise and capabilities in customer service.
- Manage workload efficiently, handling tasks that come in via the contact centre or postal mail.
- Handle a variety of queries related to Life and Pension, including general inquiries and more complex cases.
- Prepare and send responses to customers, including drafting bespoke letters when necessary.
- Conduct outbound calling as required to address customer needs.
- Collaborate with team members and other departments to ensure seamless communication and workflow.
Requirements:
- Previous experience in an office-based role, with a focus on customer service and correspondence.
- Strong written and verbal communication skills, capable of effectively addressing customer queries.
- Basic office skills and IT awareness.
- Ability to work both independently and as part of a team, with good time management skills.
- Attention to detail and punctuality are essential.
- Comfortable communicating with individuals over the phone.
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best-known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.
Start your application today!