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Senior Operator

  • Bristol, Lake View

Senior Operator

Salary: From £20658-£25823

Who are Diligenta?

 

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

 

To support Team Leader in managing a multi-skilled team, in line with core values and competencies, in delivering client contractual service levels consistently and to the required quality levels.

Benefits

  • 31 days including Bank Holidays
  • Eligibility for an annual discretionary bonus scheme
  • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
  • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
  • Cycle to Work Scheme & Interest free Season Ticket loans.
  • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
  • A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
  • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
  • Apply to find out about our other benefits.

What you'll be doing

  • Supporting the Team Leader in ensuring all operational staff receive required/appropriate training and support.
  • Monitoring team delivery of service levels, escalating any issues or concerns to the Team Leader proposing actions to resolve where appropriate.
  • Aiding and supporting to all end users by diagnosing and solving minor technical issues and processing problems, or, effectively reporting / escalating more complex issues to Production Controller/Team Leader and or Operations Management Team.
  • Assisting the Team Leader in collating any data for staff appraisals when required

What we're looking for

  • Have strong supervisory skills with ambition to progress within the role.
  • Have the ability to work under pressure.
  • Have problem solving and decision-making skills.
  • Have time management and organisational skills.
  • Have prior experience working in a mailroom/office environment that would be nice to have.

Apply for this role